Shipping policy

All orders are fulfilled and shipped from CA, USA

Address:
WHATBAE LLC

7663 Garden Grove Blvd, Garden Grove, CA 92841

Pick-up option is available for some items. Please choose this option when checking out. We will notify you via email once the order is ready to be picked up (usually 24-48 hours)
If your shipping address is incorrect, please email us at help@whatbae.us within 24 hours to be adjusted.

We will notify you as soon as possible if your package is delayed.

Lost package: Please keep in mind that if a delivery attempt fails, an order may be delivered to a neighbor. The driver’s discretion governs delivery to a neighboring address. Orders requiring signatures that cannot be delivered will be returned to the warehouse.

Damaged package: We will offer replacement or full refund. However, pictures are needed to show to our carrier. No pictures, no refund or replacement.

Shipping fee:

$6.99 and free shipping for order above $200 (Domestic USA)

Handling Time & Shipping Time:

• For in-store items: 1-3 business days; cut-off time: 12:00 pm PST. (Mon-Fri); shipping time: 2-5 business days.
• For other items (not marked as in-store items): 2-5 business days; cut-off time: 12:00 pm PST. (Mon-Fri); shipping time: 8-10 business days (applied for generic items)
• For other items (not marked as in-store items): 2-5 business days; cut-off time: 12:00 pm PST. (Mon-Fri); shipping time: 14-18 business days (applied for branded items)

Note: Prior to making a purchase, we kindly request that you review our shipping policy. Please take a moment to consider it, and we appreciate your understanding in refraining from rushing the process.

If you don’t receive it for any reason, please kindly contact us via email: help@whatbae.us
or our Facebook fanpage: https://www.facebook.com/whatbae.us, we're happy to help you out..

If the order fulfillment process might be delayed, we will announce as soon as possible.

Track Your Order: 

https://whatbae.us/apps/17TRACK

or email us: help@whatbae.us

Please note:

We adore our global WhatBae family! If your order exceeds $1,000, it may be subject to import duties and taxes, which are levied once a shipment arrives in your country. The general amount for duties and taxes is approximately 20% of the merchandise’s dollar value. However, this is only a guideline and may differ depending on the country to which the order was shipped. For specific amounts and percentages, you should contact your local customs office.

WhatBae.us has no control over and is not liable for any duties or taxes levied on your package. Please keep in mind that you will be responsible for any additional customs clearance fees. Customs policies differ greatly from country to country; therefore, for more information, please contact your local customs office!

Customs agents may, on rare occasions, delay the delivery of some packages. If you refuse a shipment from WhatBae, you must pay the original shipping charges, any import fees, duties, and/or taxes incurred on the package, as well as the cost of returning the package to WhatBae. Your merchandise refund will be reduced by this amount.

If you have any further questions or concerns about your package, please contact us via email: help@whatbae.us, we’re happy to response within 24 hours.